Shipping policy

Shipping Policy – MiRo & Co

This Shipping Policy applies to all purchases made through MiRo & Co. By placing an order, you agree to the terms outlined below.

Processing Times

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). During peak periods, there may be slight delays, but we will always do our best to dispatch your order as promptly as possible.

You will receive a confirmation email once your order has been received, followed by a shipping confirmation email once your parcel has been dispatched.

Shipping rates have recently increased due to courier changes from 1 May 2026. Thank you for your understanding. 

Shipping Rates (Australia)

  • Standard Shipping: $11.50
  • Express Shipping: $13.50
  • Free Shipping: Orders over $150 AUD (automatically applied at checkout unless otherwise stated

 

Shipping Rates (New Zealand)

  • Standard Shipping: $17
  • Free Shipping: Orders over $200 NZD (automatically applied at checkout unless otherwise stated)

Please ensure your shipping address is correct at the time of purchase. MiRo & Co is not responsible for parcels delayed or lost due to incorrect address information.

Delivery Timeframes

Please note these timeframes are estimates provided by our courier partners and may be subject to change due to unforeseen circumstances such as weather events, courier delays, or public holidays. The below timeframes are estimates from the time the package has been handed over to the courier partner. 

Estimated delivery times (once dispatched) are:

AU

  • Standard: Estimated 4–8 business days
  • Express: Estimated 2–5 business days 

NZ (International)

  • Standard: Estimated 7–12 business days


Order Tracking

All orders include tracking. You will receive tracking details in your shipping confirmation email. If you have any concerns about your delivery, please contact us at info@miroandco.co.nz or info@miroandco.com.au and we will be happy to assist.

International Shipping

We currently ship within New Zealand and Australia only. 

Additional Information

  • MiRo & Co is not liable for any delays once your parcel has been handed over to the courier service.
  • If your parcel is marked as delivered but cannot be located, please contact the courier directly in the first instance, and then reach out to us if you require further assistance.